Most companies don’t realize that bad UX shows up in support ticket patterns before it shows up in their metrics.
As more organizations lean into greater automation, a poorly designed UX results in slowdowns and user frustration, as support teams scramble to respond to a surge in support tickets.
If you are in charge of enterprise systems or evaluating new IT installations, then this is the podcast for you.
Today we are joined by the brilliant Tanya Donska. Tanya works with companies like Deutsche Telekom, IQVIA, and D.E. Shaw Group – fixing UX problems at enterprise scale where one bad flow impacts thousands of users and support costs alone can justify a redesign. She’s a UK Global Talent visa recipient and Creative Director at DNSK WORK.
In this episode of A Seat at The Table, Tanya will be discussing:
The hidden cost of UX debt at enterprise scale – when “just fix it later” costs 6 months of engineering time
How to make design decisions with 17 stakeholders without everything becoming beige (or taking 9 months)
Why design systems fail at 90% of companies (and it’s not lack of documentation)
Wow, there’s so much to unpack here. So let’s sit down with Tanya and find out what UX Band-Aids might be hiding at our organizations.
USEFUL LINKS
Connect with Tanya Donska:
- Linkedin: https://www.linkedin.com/in/donska/
- Website: https://dnsk.work/
Learn more about Inside Fashion: https://insidefashionLive.net
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